Free delivery on orders above ₦50,000 in Lagos
✦
100% Authentic Products Guaranteed
✦
Use code EWINERY10 for 10% off your first order Shop Now
✦
24/7 Customer Support — +234 705 641 6826
✦
Free delivery on orders above ₦50,000 in Lagos
✦
100% Authentic Products Guaranteed
✦
Use code EWINERY10 for 10% off your first order Shop Now
✦
24/7 Customer Support — +234 705 641 6826
✦
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Frequently Asked Questions

Find quick answers to the most common questions about shopping, delivery, and support.

Orders

Common questions about placing and managing orders

Visit our Order Tracking page, enter your order number and email address to get a full status update instantly.
Browse our shop, add items to your cart, then proceed to checkout. You can pay online via Paystack (card, bank transfer, USSD) or choose Pay on Delivery in select areas.
Orders are processed within 24 hours of placement. You will receive an email confirmation once your order is confirmed and being prepared for dispatch.
Orders can be modified or cancelled within 1 hour of placement. Contact us immediately via WhatsApp or our contact page and we will do our best to assist.

Shipping & Returns

Common questions about delivery, shipping fees, and returns

Lagos: 1–2 business days. Abuja/FCT: 2–3 business days. Other states: 3–7 business days. Delivery times may vary during public holidays and peak periods.
We accept returns within 7 days of delivery for damaged, incorrect, or defective items. Please contact us with photos of the issue and your order number.
Yes! Orders above ₦50,000 in Lagos and ₦75,000 in Abuja qualify for free standard delivery. The free shipping threshold is clearly shown at checkout.
Yes, we deliver to all 36 states and the FCT. Delivery times and fees vary by location and are calculated automatically at checkout based on your city.

Help & Support

Common questions about your account, payments, and products

We accept all major debit/credit cards, bank transfers, USSD, and Pay on Delivery — all processed securely through Paystack. Your payment details are never stored on our servers.
No, you can checkout as a guest. However, creating an account lets you track all your orders, save your wishlist, and checkout much faster next time.
Absolutely. We source directly from certified distributors and brand representatives. Every single product on eWinery comes with our 100% authenticity guarantee.
You can reach us via WhatsApp at +234 913 101 1538, email at hello@ewinery.ng, or through our contact form. We respond to all enquiries within 24 hours on business days.
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