Return Policy
Last updated: June 2025
At eWinery, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully.
1. Return Eligibility
We accept returns under the following conditions:
- The return request is made within 7 days of the delivery date
- The product is damaged, defective, or incorrect
- The product is unopened and in its original packaging
- You have your order number and proof of purchase
We do not accept returns for products that have been opened, partially consumed, or damaged due to improper storage after delivery.
2. Non-Returnable Items
The following items cannot be returned:
- Opened bottles or products with broken seals
- Products damaged after delivery due to customer mishandling
- Sale or clearance items (unless defective)
- Gift sets that have been opened
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us within 7 days of delivery via email at info@ewinery.ng or WhatsApp
- Provide your order number, the item(s) you wish to return, and the reason for the return
- Attach clear photos of the damaged or incorrect product
- Our team will review your request within 24-48 hours and provide return instructions
4. Refund Process
Once your return is approved and received:
- Online payments (Paystack): Refunds will be processed back to your original payment method within 3–5 business days
- Pay on Delivery orders: Refunds will be made via bank transfer within 3–5 business days. You will need to provide your bank account details.
You will receive an email notification once your refund has been processed.
5. Exchanges
If you received a wrong or defective product and would prefer an exchange instead of a refund, please indicate this when contacting us. Exchanges are subject to product availability. If the requested product is unavailable, a full refund will be issued.
6. Return Shipping
For approved returns due to our error (wrong or defective product), eWinery will cover the return pickup cost. Our logistics team will arrange collection from your delivery address at no cost to you.
7. Contact Us
If you have any questions about our return policy, please reach out to us:
- Email: info@ewinery.ng
- WhatsApp: +234 000 000 0000
- Hours: Monday – Friday, 8:00am – 7:00pm
